Regional Updates in Middle East & India

Updates on the impact of COVID-19 in Middle East & India

+++ last updated on 08 April +++


Summary about current situation:

  • Partial/Night curfew in India, Bangladesh, Iraq and Jordan, except for essential services
  • India – Maharashtra Government has announced stringent lockdown measures, with 100% work from home, until April 30, 2021. Night curfew in Mumbai from 20:00 hrs - 07:00 hrs on weekdays and from 20:00 hrs on Fridays until 07:00 hrs on Mondays. Delhi on night curfew from 22:00 hrs – 05:00 hrs. Counter remains open. Please see here CustomerNEWS on this topic
  • Bangladesh - Effective April 05, 2021 a nation-wide lockdown initiated for 7 days. Counter operational with skeleton staff
  • Colombo, Sri Lanka – Transshipment taking longer than usual
  • Jordan – Full lockdown on Fridays. On weekdays, curfew from 19:00 hrs - 06:00 hrs. No impact on business
  • Iraq – Full curfew for Fridays, Saturdays and Sundays, and a partial curfew from 20:00 hrs - 05:00 hrs for the rest of the week. Additional COVID-19 restrictions implemented as of April 1, 2021.  

Terminal Operations​

All terminals slightly affected by labor reductions, but operations continue close to normal.

Exceptions:

  • Bangladesh and Sri Lanka - Due to an increase in vessel waiting period at Chittagong Port, there is capacity crunch for incoming cargo into Bangladesh. Currently, there is a waiting period of 5-6 days for feeder berthing, expected to increase in the coming weeks. This in turn is causing transshipment in Colombo to take longer than usual. Therefore, please note that Chittagong cargo discharged in Colombo will take approximately 21 days to connect due to the ongoing situation and expected to increase further.

Railway Operations​

Rail locations working as normal however, worker shortages continue due to the lockdown in India

Truck Availability​

  • Overall, slow trucker movement especially in other countries where there is a lockdown/curfew, due to shortage of labor

Barge Availability

No impact to report.


Depots

  • India – CFS productivity / inland transportation facing challenges due to shortage staff members.


Customer Service


Our counters in the Middle East are open by special permission. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours.

  • India – While our Mumbai office will continue to remain closed, counter remain open however; please consider using the seaway bill functionality for exports and telex release for import shipments to speed up collection of your documents. Our call center continues to operate normally however, due to possibly high influx of calls, we recommend opting for email communication as first choice
  • UAE – All Delivery Order (D/O) requests and payments to submit via ODeX platform. Cash payments only accepted in limited amounts through Lulu exchange added to ODeX. Dubai counter is open with regular business day hours
  • For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible
  • For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times
  • For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times.
  • For vessel/container/booking status and sailing schedules information, customers should visit our Online Business section at our Hapag-Lloyd website.
  • For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
  • For payments, we encourage customers to use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.
  • We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.

Reach out to your local customer service representative here.

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