Operations Team, North America
"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."
Panama Canal update - The lower-than-usual water levels in the Gatun Lake are causing severe draft restrictions on vessels transiting the Panama Canal. This has caused a backlog of traffic waiting to pass through. We are monitoring the journeys of our vessels and will keep you updated with your cargo planning.
Seattle / Tacoma - A significant shortage in the availability of railcars is seriously impacting both Union Pacific Rail and BNSF Rail. This is due to the low volume of cars heading Westbound to balance the high volume going Eastbound, especially with the Vancouver omissions. The railroads are actively collaborating with all stakeholders to enhance car availability. However, if additional Westbound cargo or empty cars are not provided, the situation will persist. Another option for inland cargo transportation is by truck.
Atlantic Loop 2 (AL2) service
Atlantic Loop 3 (AL3) service
Atlantic Loop 4 (AL4) service
Atlantic Loop 5 (AL5)
Atlantic Loop 6 (AL6)
Atlantic Loop 7 (AL7)
St Lawrence Container Service – Route 1 (AT1)
St Lawrence Container Service – Route 2 (AT2)
Mediterranean Canada Service (MCA)
Mediterranean Gulf Express (MGX)
Turkey East Coast Service (TNE)
East Coast Asia Loop 1 (EC1)
East Coast Loop 2 (EC2)
East Coast Loop 4 (EC4)
East Coast Asia Loop 5 (EC5)
East Coast Asia Loop 6 (EC6)
Pacific Coast Loop 1 (PN1)
Pacific Coast Loop 2 (PN2)
Pacific Coast Loop 3 (PN3)
Pacific Coast Loop 4 (PN4)
Pacific South Loop 3 (PS3)
Pacific South Loop 4 (PS4)
Pacific South Loop 6 (PS6)
Pacific South Loop 7 (PS7)
South Pacific Express (PSX)
India America Express (IMX)
India America Express 2 (IN2)
Asia US East Coast Service Loop 7 (AA7)
South America East Coast Service (SEC)
California Central America Express Service (CCE)
Caribbean Express Service (CES)
Gulf Caribbean Service North (GCS)
US Gulf East Coast South America Service (GS1)
North America Westcoast - New Zealand/Australia (WSN)
Seattle - Tacoma
Los Angeles/Long Beach
Canadian West Coast ports - Currently, all Container Terminals in Vancouver and Prince Rupert are open and operating. Looking for dwell times in Canada? - Follow the link here.
All pools operating as normal except for:
We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.
For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.
Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346
Changes to Manifest Amendment Fee structure
Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:
Here’s an important change that will improve your experience with Hapag-Lloyd North America*.
From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.
To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.
We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.
Here's a quick guide on how to use the BL Draft Approval web solution:
The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.
* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.
Region North America Inlands
We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.
Stay connected with us for the latest updates. To learn more, click
Hapag-Lloyd's collaboration with NCB
We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.
Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah
Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.
To learn more, click here
On-dock service at Port Houston via Union Pacific
Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.
To learn more, click
Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA
Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA.
To learn more, click here