Regional Updates in North America

Panama Canal update - The lower-than-usual water levels in the Gatun Lake are causing severe draft restrictions on vessels transiting the Panama Canal. This has caused a backlog of traffic waiting to pass through. We are monitoring the journeys of our vessels and will keep you updated with your cargo planning.

Norfolk - is expecting gale force winds commencing Friday evening, September 22, 2023 and is currently under a gale force watch. If this progresses to a gale force warning, the effect on larger ships could create significant changes to the schedules. 

Seattle / Tacoma - A significant shortage in the availability of railcars is currently impacting both Union Pacific Rail and BNSF Rail. We are monitoring the situation closely and will keep you updated.

• To view our terminal gate status for this week:  Terminal Gate Status
• To view our rail gross weight limitations and tariffs:  Rail Gross Weight Limitations
• To view our vessels' latest schedules, please visit our vessel tracker
  

Atlantic Services

Atlantic Loop 2 (AL2) service

• MV Teno V005 to phase into service, expected to arrive in New York on October 31, 2023.

Atlantic Loop 3 (AL3) service

• No schedule updates for this week.
  

Atlantic Loop 4 (AL4) service

• No schedule updates for this week.
  

Atlantic Loop 5 (AL5)

• NYK Demeter V111, NYK Daedalus V083, NYK Constellation V096, NYK Meteor V083 and NYK Delphinus V095 to make private Hapag-Lloyd ad-hoc calls at St John, Canada on October 1, October 11, October 15, October 19 and October 27, 2023 respectively.
  

Atlantic Loop 6 (AL6)

• No schedule updates for this week.

Atlantic Loop 7 (AL7)

• No schedule updates for this week.
  

St Lawrence Container Service – Route 1 (AT1)

• No schedule updates for this week.
  

St Lawrence Container Service – Route 2 (AT2)

• No schedule updates for this week.
  

St Lawrence Container Service – Route 3 (AT3)

• No schedule updates for this week.
  

Mediterranean Canada (MCA)

• No schedule updates for this week.
  

Mediterranean Gulf Express (MGX)

• MV Irenes Resolve V01W37 to phase into service, expected to arrive Veracruz, Mexico on October 3, 2023.
  

Turkey East Coast Service (TNE)

• No schedule updates for this week.

• MV Velika Express V07W37 will phase out of service and discharge only in US East coast ports, expected to arrive in New York on October 7, 2023.
• MV Hutton V13W41 will phase out of service and discharge only in US East coast ports, expected to arrive in New York on November 5, 2023.

Asia Services

East Coast Asia Loop 1 (EC1)

• No schedule updates for this week.
  

East Coast Loop 2 (EC2)

• No schedule updates for this week.
  

East Coast Loop 4 (EC4)

• No schedule updates for this week.
  

East Coast Asia Loop 5 (EC5)

• No schedule updates for this week.
  

East Coast Asia Loop 6 (EC6)

• No schedule updates for this week.

Pacific Coast Loop 1 (PN1)

• No schedule updates for this week.
  

Pacific Coast Loop 2 (PN2)

• No schedule updates for this week.
  

Pacific Coast Loop 3 (PN3)

• MV Hyundai Force V100 to replace MV Seaspan Benefactor, expected to arrive in Vancouver, Canada on October 3, 2023.
• The PN3 service will be suspended and MV Seaspan Yangtze V027 will be the last vessel on the service expected to arrive in Vancouver on October 13, 2023.

Pacific Coast Loop 4 (PN4)

• No schedule updates for this week.
  

Pacific South Loop 3 (PS3)

• No schedule updates for this week.
  

Pacific South Loop 4 (PS4)

• No schedule updates for this week.
  

Pacific South Loop 6 (PS6)

• Long Beach terminal will change from ITS to WBCT with effect from MV YM Tutorial V008, expected to arrive on November 5, 2023.
  

Pacific South Loop 7 (PS7)

• MV YM Window V037 to phase into service, expected to arrive in Long Beach on October 4, 2023.
  

South Pacific Express (PSX)

• No schedule updates for this week.
  

India America Express (IMX)

• Savannah/Charleston eastbound omissions extended through week 45.
• MV CMA CGM Ivanhoe V3138 to phase out of service at Norfolk on October 26, 2023.
• MV APL Qingdao V3239 to phase into service at New York on October 19, 2023.
• MV Seaspan Ganges V3140 to phase into service, exptected to arrive in New York on November 1, 2023.
  

India America Express 2 (IN2)

• MV CSL Manhattan V001 will omit Norfolk on October 7, 2023.
• MV CMA CGM Musset V001 will phase back into service and is expected to arrive in Norfolk on October 21, 2023.
• MV Mombasa Express V001 will phase back into service and is expected to arrive in Norfolk on October 26, 2023.
• MV Suape Express V003 will phase in to replace MV CSL Manhattan, expected to arrive in Norfolk on December 7, 2023.

Asia US East Coast Service Loop 7 (AA7)

• No schedule updates for this week.
  

LATAM Services

South America East Coast Service (SEC)

• No schedule updates for this week.
  

California Central America Express Service (CCE)

• No schedule updates for this week.
  

Caribbean Express Service (CES)

• No schedule updates for this week.
  

Gulf Caribbean Service North (GCS)

• No schedule updates for this week.
  

Transpacific services

North America Westcoast - New Zealand/Australia (WSN)

• No schedule updates for this week.
  

United States

New York

• No waiting time expected for berth at Maher Terminals LLC and APM Terminals.  However, up to 2 days waiting time at Global Container Terminals Bayonne can be expected
• Average gate turn times are 49 / 80 minutes for single and double transactions respectively.
• APMT will not have a gate open on Saturday September 23, 2023.

Norfolk

• Norfolk is expecting gale force winds commencing Friday evening, September 22, 2023 and is currently under a gale force watch. If this progresses to a gale force warning, the effect on larger ships could create significant changes to the schedules. 
• Currently, most vessels berth on arrival, however, the bigger vessels wait approx. 2 days for a berth.
  
• Average gate turn times are 36 / 50 minutes for single and double transactions respectively.
• One crane is out of service, but no significant impact noted.

Charleston Terminal

• Waiting time for vessel berthing is upto approx. 1 days at Wando Welch Terminal and 0.5 days at North Charleston Terminal.
• Average truck turn times are 21 / 20 minutes at Wando Welch Terminal and North Charleston Terminal respectively.
• Sunday gates are by appointment only. To request a Sunday gate, party responsible for delivery / pick up will need to submit a gate request by 16:00 hrs on Friday using the “Gate Request” form submitted to [email protected]
• The SCPA now has chassis pools at all their locations: WWT, NCT, HLT, Inland Port Greer, and Inland Port Dillon. All disputes must be in the format and sent to: [email protected]

Savannah

• Waiting time for vessel berth at the terminal is up to 4 days, depending on the size of the vessel.
• Average gate turn times are 34 / 50 minutes for single and double transactions respectively.
• GPA no longer offer a Sunday gate. Monday-Saturday gate hours remain the same.

Houston

• Up to 1 day waiting time for vessel berthing.
• Due to vessel bunching the yard is facing congestion impacting the discharge productivity and extending port stays.
• Average gate turn times at Barbours Cut Container Terminal are 43 minutes.
• Loaded import dwell is at 3.4 days.

Oakland

• Average wait time of up to 3 days at Oakland Int’l Container Terminal (OICT) and at TraPac.
• Average import deliveries can take up to 3.2 days at TraPac and 4 days at OICT.
  
• Average gate turn times are 51 / 65 minutes for OICT and TraPac respectively.

Seattle - Tacoma

• Wait time of up to 3 days at Tacoma and Seattle.
• Import deliveries are 6.7 days at HUSKY – due to EB/WB rail car imbalance, 3-5 days at Washington United Terminal and 1-3 days at T18.
• A significant shortage in the availability of railcars is currently impacting both Union Pacific Rail and BNSF Rail.
  
• Average gate turn times are 34 / 41 / 46 minutes for T18, Washington United Terminal and HUSKY respectively.
• T18 will be closed on September 22 and September 29, 2023. Husky will have Saturday gates on September 23, 2023.
• WUT has received 2 new Post Panamax Cranes and has commenced commissioning both cranes, operational by mid / end of September.

Los Angeles/Long Beach

• All terminal gates are running as published and in line with Pier Pass program.
• Port of Los Angeles dwell times for local import cargo is 3.5 days, on-dock rail dwell is 5 days and import units on street is averaging at 3.7 / 5.5 days for 20 ft and 40+ ft containers respectively. Additional details can be found here.
• Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 22-72 minutes, depending on the terminal. Additional details can be found here.
   

Canadian West Coast ports - Currently, all Container Terminals in Vancouver and Prince Rupert are open and operating. Looking for dwell times in Canada? - Follow the link here.

Vancouver

• All marine terminals in Vancouver are operational. Berth congestion is not an issue and there is a significant gap in the current vessel schedule. Yard utilization at GCT is decreasing and is presently at 72%.
• Rail productivity remains below expectations and there are no immediate plans to increase productivity. Dwell times remain high at 6.3 days.

Prince Rupert

• Yard utilization is stable at 63%. The terminal no longer requires a 100% matchback until further notice.
  
• Average rail dwell is presently 7.0 days.

Montreal

• Vessels are arriving on proforma schedule. There are no issues with labor availability, and we are seeing good productivity in the yard.
• Import rail dwell times are 3.3 days because of inconsistent railcar supply.
  

Saint John

• Schedule reliability for vessels calling Saint John is improving and productivity once alongside is strong.
• Dwell times on terminal have improved significantly to 2.3 days because of steady car supply.
  

Halifax

• Vessels are arriving in Halifax with minimal changes in schedules.
• Import rail dwell is presently 7.5 days as the terminals and railway continue to recover from the previous shutdowns. Shortage of labor availability at the Port of Halifax is also contributing to various changes in schedules.

Chassis Pools

All pools operating as normal except for:

• Minneapolis / St. Paul – Deficit on 40’ and 45’ chassis.
• Chicago – Constrained on 20’ chassis.
• El Paso – Deficit on 40’ Chassis.

Intermodal Operations

We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

• Canadian Pacific RR
• Canadian National RR (CN)
• Union Pacific RR (UP)
• System map
• Index
  
• CSX RR 
• Norfolk Southern RR (NS) 
• Burlington Northern Sante Fe RR (BNSF)
• Locations small map
• Locations large map
  

• All invoice payments and Original Bill of Lading remittances are to be redirected to the following address:

Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

• Bill of Lading amendments prior FCL port cutoff will not incur a charge.
• Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
• Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.

• For Change of destination (COD) requests please use our e-form.
• Please check our local website for additional local solutions and information.
• You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
  
  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

• To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
  • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
  • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
  • Mandatory invoice field ensures that a dispute is captured correctly.
  • Clearer definitions for dispute and charge types to assist with an expedited response.
  • Turn time for dispute handling is 15 business days from submission to settled.
• To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
• For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
• If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.

Here’s an important change that will improve your experience with Hapag-Lloyd North America*. From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.

From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.

To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.

We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.

Here's a quick guide on how to use the BL Draft Approval web solution:

1. To use the new BL Draft Approval web solution, access the link in your notification email that leads you straight to your BL Draft on the Hapag-Lloyd web page or log into the BL Draft Approval web solution
2. If your BL Draft is correct, you can approve it with just one click. If you need to request a correction, edit it, and return it to us. You will receive a new BL Draft shortly. Please note that we will release the bill of lading or sea waybill once the vessel has sailed.
   

The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.

* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.