Regional Updates in North America

Operational and Customer Service Updates for North America

Operational and Customer Service Updates for North America

+++ last updated on December 6, 2022 +++

Customer service updates

  • Our QSC Peachtree Corners Office, GA office has relocated. The address from September 1, 2022 is:

Hapag-Lloyd (America) LLC
3 Ravinia Drive
Suite 1600
Atlanta, GA 30346
Please ensure that invoice payments and original Bill of Lading remittances are re-directed to the new address from September 1, 2022, and discontinue sending to 5515 Spalding Drive, Peachtree Corners, GA 30092.

  • A new change of destination e-form is available to our customers. From August 8, 2022, change of destination (COD) requests will only be feasible through our e-form here.

Specialized and dedicated team members for your business - see how it works!

Terminal Operations

New York Terminal:

  • Max waiting time for a berth at GCT Bayonne has been reduced to 1 day, 5 days for Maher and 2 for APMT. Yard utilization at Maher is at 63%, GCT Bayonne 40% and 50% at APMT. Berth utilization, and terminal yard utilization, have started to normalize, waiting times have declined at all terminals, import volumes continuing to decline.
  • Current import dwell is steady, and currently running at around 4.7 days at APM, 5 days at Maher, and 5.7 days at GCT Bayonne.

Norfolk Terminal:

  • Low outside waiting time. For ULCVs - max 3 days, most ships waiting less. Stack utilization at NIT is at 54%. Terminal has opened ERD back to 7 days at the port due to lower volume. VIT has opened NIT and VIG to full day gates on Saturdays for both import delivery and export receiving; VIG gates opening at 0300 M-F for additional hours.  

Charleston Terminal:

  • Terminal utilization at WWT is at 43%, at NCT is at 53%, and HLT it at 22%. At the WWT: berth windows are being accommodated when feasible. Berth 3 is reserved as an “express lane” for vessels with a move count of 2,000 or less. At NCT berth windows are being accommodated. At HLT there have been no direct berthing conflicts with the one berth. Sunday gates (0800-1700) have been extended through end of the year. There will be NO REEFER gates available on these days.  
  • The South Carolina Port Authority (SCPA) has updated their Export Receiving Policy from 26 July. The SCPA will decide the cut-off. The cut-off will be two days before the vessel’s start date. Two days before the vessel opening for receiving, the receiving date will be locked in and published on the SCPA website. Vessels will be opened for export containers for seven days. Late gates past the published cut-off will not be allowed. Only two vessels per service will be open for receiving at one time. The SCPA is building a chassis fleet of approximately 13,000 chassis and have received 5,450 to date. The 2,050 on the road via direct lease to customers with high demand. Chassis not deploying for lease are being kept in storage on HLT. GO!Chassis in place, the SCPA is enrolling motor carriers. They will roll out pools by location (HLT, NCT, WWT, and SCIPs) utilizing SMART Pool™ in a transition with the SACP, all locations are estimated to be complete in March 2023. 

Savannah Terminal:

  • Berth CB#1 is undergoing major reconstruction and is a 2-year Project which will complete in June-2023, 6 new Post Panamax Cranes will be installed on this Berth. In addition to the CB1 there is the Ga Steamship Property which will be complete May-June 2023. This is moving the current on terminal CFS warehousing upriver to new location.
  • The terminal capacity is at 61% utilization. Gate turn times 32 min single / 41 double transaction. Average Dwell for imports 8.6 days – Average Dwell for exports 10.3 days. With new 9 Day Receiving Window, all vessels with End Receive Date 2 days prior ETB at 1600. are locked. Once locked, they cannot be adjusted. ETAs at last port needs to be correct along with coastal when submitted to GPA.

Houston Terminal:

  • Barbour’s Cut terminal is currently at 50% utilization. Export allocation is closely monitored based on lead line/shared lines export allocation figures for vessels. Once the respective allocation is met, PHA will no longer accept exports for the respective vessel. The port continues to allow export receiving for one ship system at a time in a service. This impacts the number of days for receiving due to scheduling delays. PHA continues to move import containers to the rail yard to make space on the terminal for working vessels. The on-dock rail operation and the ramp space at Barbour’s Cut is being adjusted to accommodate for the additional operation. The rail yard is 30% utilized. The terminals continue to experience equipment shortages for chassis due to longer street dwells.

Oakland Terminal:

  • Overall high volume of imports and vessels working cause vessel berthing delays at OICT. As space opens, vessels are assigned a berth. Wait time at OICT is 6 to 8 days and up to 18 days at Trapac. Chassis situation continues to be tight. TRAPAC operating at 72% capacity. OICT operating at 48% capacity. Import deliveries Avg is 12 days at TRAPAC and 5 days at OICT. Import dwell remains high. Additional space has been provided to empties and loaded containers at Howard Terminal (PTSC).

Tacoma Terminal:

  • WUT is operating at 44% capacity and HUSKY is operating at 50% capacity. Berthing delays in Tacoma are between 0-1 days. Chassis counts in Tacoma are improving, the pool is running at less utilization while street dwell is running 8.4 days for 40’ chassis. Additional space has been provided to hold empty and loaded containers at West Hylebos in Tacoma and T46 in Seattle, allowing some additional empty returns for Hapag-Lloyd, when needed. Rail car availability continues to fluctuate weekly for both UP and BNSF. This week has seen shortages of cars.

Los Angeles/Long Beach Terminal:

  • All terminal gates are running as published and in line with Pier Pass program.  Port of LAX dwell times for local import cargo at 3.2 days, down from 11 days peak. On-dock rail dwell is at 5,2 days. Down from 13.4 days peak. Overall volume of on dock rail departures down to 8,611 units total, 3,824 units nine days and over on December 2. Import units on street is averaging 8.0 days. Port of LGB dwell times for local imports steady, Wk. 48, -92% units over 9 days Vs. Oct 28, 2021, benchmark.
  • The Dwell charge in Long Beach and Los Angeles is under review and has continued to be extended.

Canadian Terminal Update:


  • No updates

Prince Rupert

  • No updates


  • No updates

Saint John:

  • No updates


  • No updates

Intermodal Operations

Capacity limitation in certain markets due to import volume spikes and severe drivers’ shortage. Please find main markets, and estimate lead-time to secure capacity below (Note: Lead time refers to timeframe to secure truck power, it is not dwell time):

Please note details current average dwell times for Hapag-Lloyd boxes at several terminals / ramps. Includes, MH, rail and truck moves:

  • Charleston, SC – average 6.6 days
  • Chicago, IL - average 14.3 days
  • Dallas, TX – average 24.7 days
  • Detroit, MI – average 10.3 days
  • Houston, TX – average 6.7 days
  • Kansa City, MO – average 10.1 days
  • Long Beach, CA – average 18.6 days
  • Los Angeles, CA – average 10.6 days
  • Memphis, TN – average 37.3 days
  • MMR rail New York – average 3 days
  • New York, NY - average 6.6 days
  • Norfolk, VA – average 7.3 days
  • Savannah, GA – average 7.5 days

Please refer to the Truck Power Matrix week 49 for more information.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details. 

  • Canadian Pacific RR (CP) – link here
  • Canadian National RR (CN) - link here
  • Union Pacific RR (UP)
  • CSX RR – link here
  • Norfolk Southern RR (NS) – link here
  • Burlington Northern Sante Fe RR (BNSF) –
    • Locations small map here
    • Locations large map here   

Chassis pools

  • CHICAGO – Deficit on 40’ chassis.
  • DETROIT – Deficit on 40’ chassis.
  • HUNTSVILLE - Deficit on 40’ chassis
  • INDIANAPOLIS - Deficit on 40’ chassis.
  • MEMPHIS - Constrained on 40’ chassis.
  • DALLAS / Ft. WORTH - Deficit on 40’ chassis
  • EL PASO - Deficit on 40’ chassis.
  • HOUSTON – Constrained on 40’ chassis.
  • SAN ANTONIO - Deficit on 40’ chassis.
  • OMAHA - Constrained on 40’ and 45’ chassis.
  • St. LOUIS – Deficit on 40’ and 45’ chassis.

Customer Service

Please click on this document for further on COVID-19 Terminal information. 

Vessel updates and port changes per service

  • North America Westcoast - New Zealand - Australia (WSN)
    • MV ANL WARRNAMBOOL 231N – Omit Adelaide (AU) and add Papeete (PF).
    • MV ANL WARRNAMBOOL 237S – Omit Seattle (US), Vancouver (CA) and Auckland (NZ).
    • MV CAP JACKSON phase-in in Seattle (US) with following rotation: Seattle (US) –> Vancouver (CA) –> Long Beach (US) –> Auckland (NZ) –> Sydney (AU) –> Melbourne (AU) –> Adelaide (AU) –> Tauranga (NZ) –> Oakland (US) –> Seattle (US) –> Vancouver (CA) –> Long Beach (US)
    • MV CAP JERVIS 230S – changed ETA +/- 6 days due schedule recovery measures
    • MV CAP JERVIS 230S – omit Auckland (NZ)
    • MV SEATTLE EXPRESS 232S - changed ETA +/- 6 days due schedule recovery measures
  • East Coast Loop 4 (EC4)
  • The East Coast Loop 4 will omit New York, US on its Westbound rotation, starting with MV Monaco Bridge V. 0019E/W, ETA at New York October 11, 2022, and with the following vessels as listed below:
Vessel Name Voyage Port Estimated Time of Departure
YM WELLHEAD 035W New York (US) October 20, 2022
October 23, 2022
YM WIDTH 027W New York (US)
October 30, 2022
November 10, 2022
No vessel   New York (US)
November 24, 2022
ONE MINATO 018W New York (US)
November 27, 2022
YM WARMTH 032W New York (US)
December 1, 2022
ONE MUNCHEN 033W New York (US)
December 3, 2022
  • East Coast Loop 5 (EC5)
  • Starting with MV ONE Helsinki V. 050W, our service will resume the Savannah (US) calls with ETA December 25, 2022.
  • The East Coast Loop 5 has the following plan:Omit Halifax, CA on its Westbound rotation with MV Hyundai Force V. 0095E/W with ETA October 18, 2022. Ad-hoc call at New York, US starting with MV Hyundai Force V. 0095E/W with ETA October 20, 2022
Vessel Name Schedule Voyage Port Departure Date
October 20, 2022
October 27, 2022
November 8, 2022
November 13, 2022
MOL MAESTRO 063W New York (US)
November 18, 2022
November 21, 2022
No vessel   New York (US)
November 25, 2022
ONE HOUSTON 050W New York (US)
December 5, 2022
December 20, 2022
  • East Coast Loop 1 (EC1)
    From week 44 to 47, the service will have the following rotation:
    Kaohsiung (TW) -> Hong Kong (HK) -> Yantian (CN) -> Shanghai (CN) -> Busan (KR) -> Manzanillo (PA) -> Savannah (US) -> Charleston (US) -> Norfolk (US) -> Rodman (PA) -> Kaohsiung (TW)

    The below vessels will be part of this rotation:
Vessel Name Voyage Direction Port of loading Date Port of Discharge Date
BASLE EXPRESS 045E Eastbound Kaohsiung (TW) November 5, 2022 Norfolk (US) December 19, 2022
Kaohsiung (TW)
November 12, 2022 Norfolk (US)
December 26, 2022
HYUNDAI DRIVE 046E Eastbound
Kaohsiung (TW)
November 19, 2022 Norfolk (US)
January 2, 2023
Kaohsiung (TW)
November 26, 2022 Norfolk (US)
January 8, 2023

* * *

Americas Service (USW) - MV Dubai Express

MV Dubai Express V. 245SB ETA Charleston (US) November 8, 2022 will have the following rotation, with a temporary phase-out at this port:

New York (US) omission -> Baltimore (US) omission -> Charleston (US) Temporary Phase-out & Cargo Discharge -> Port Everglades (US) Cargo Discharge -> Bahamas -> Cartagena (CO) Phase-in & Cargo Loading

After the in-water survey at Bahamas, MV Dubai Express V. 247NB will be phasing in at Cartagena (CO).

* * *

South America East Coast Service (SEC)

  • Vessel phase-in/phase-out
  Vessel Name Estimated Time of Arrival Port
Phase-out MV AL SAFAT V. 248SB* December 9, 2022 Port Everglades (US)
Phase-in MV CAPE PIONEER V.251NB December 24, 2022 Buenos Aires (AR)
  *Vessel will discharge all imports and perform a blank sailing SB    

USA manual booking amendment

The majority of our customers are now enjoying the benefits of working with our Online Business Suite. With a wide range of solutions, our tools have made it easier for you to manage your shipping process from anywhere at any time.

Therefore, from October 6, 2022, our booking amendments will be managed completely online and free of charge. Any amendments made through our below-listed e-Booking channels will not have additional charges:

  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

Before this implementation date, we would like to invite you to explore our Online Business Suite and its available tools. In case you would still like to make manual amendments, please know that there will be a USD 50 fee that is also available in our local charges page applicable from December 1, 2022.

Please note that the above applies to all locations in the USA with the exception of Los Angeles / Long Beach.

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