Regional Updates in North America

Last updated on April 10, 2024

Operational and Customer Service Overview

Last updated on April 10, 2024
Operations Team, North America

"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."

Baltimore Situation: Our thoughts are with those who have been affected by the tragic incident at the Francis Scott Key Bridge. With the current situation, we are expecting to omit Baltimore in the foreseeable future and are working on alternatives to minimize the impact on your supply chain. In line with this, all bookings to/from Baltimore are suspended until further notice. The channel's restoration to its earlier functionality is anticipated by the end of May 2024. Our contingency plan can be found in the "Here's the latest information concerning Baltimore" section of this page.

Suez Canal & Red Sea situation: Many of our ships are impacted by the Cape of Good Hope routing, leading to extended transit times. This situation has had an adverse impact on our reefer equipment flows. Consequently, we must announce the implementation of reefer booking limitations from New York, Philadelphia, and Norfolk to worldwide destinations, effective March 1, 2024. Additionally, there will be restrictions on all reefer movement to/via Jebel Ali/Jeddah, until further notice. We will keep you updated on the status of individual vessels and services for North America through our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.

Panama Canal update - The lower-than-usual water levels in the Gatun Lake are causing severe draft restrictions on vessels transiting the Panama Canal. This has caused a backlog of traffic waiting to pass through. We are monitoring the journeys of our vessels and are pleased to share a live vessel tracker to assist with your cargo planning.

Vessel updates and port changes per service

Atlantic Services

Atlantic Loop 2 (AL2) service

  • MV Al Safat to replace the MV Tolten, expected to arrive in New York on April 28, 2024.
  • MV Suape Express to replace the MV Teno, expected to arrive in New York on May 21, 2024.
  • MV Chennai Express to replace the MV Tirua, expected to arrive in New York on June 11, 2024.
  • MV RDO Concord to replace the MV Tubul, expected to arrive in New York on August 13, 2024.

Atlantic Loop 3 (AL3) service

  • No schedule updates for this week.

Atlantic Loop 4 (AL4) service

  • MV MOL Proficiency V 237W is expected to arrive in Houston on April 16, 2024. There is a revision to the Houston proforma from Tuesday 19:00 – Thursday 21:00.
  • MV Al Manamah to replace MV Le Havre Express, expected to arrive in Houston on May 17, 2024.

Atlantic Loop 5 (AL5)

  • No schedule updates for this week.

Atlantic Loop 6 (AL6)

  • MV CMA CGM La Traviata and MV CMA CGM Dalila to call Liberty NYCT instead of Maher in New York for all voyages. All other vessels will maintain New York terminal calls at Maher.
  • Week 17, 2024, East bound will be a void sailing, originally expected to arrive in New York on April 22, 2024.

Atlantic Loop 7 (AL7)

  • MV Zim Eagle to replace the MV Zim Atlantic, expected to arrive in Halifax May 4, 2024.

St Lawrence Container Service – Route 1 (AT1)

  • No schedule updates for this week.

St Lawrence Container Service – Route 2 (AT2)

  • No schedule updates for this week.

Mediterranean Canada Service (MCA)

  • MV Mona Lisa to replace MV Detroit Express, expected to omit St. John and arrive in Montreal on May 20, 2024.

Mediterranean Gulf Express (MGX)

  • Week 15, 2024, East bound will be a void sailing, originally expected to arrive in Houston on April 15, 2024.

Turkey East Coast Service (TNE)

  • No schedule updates for this week.

Turkey East Coast Express Service (TEX)

  • Weeks 16, 18 and 23, 2024, East bound will be voided sailings, originally expected to arrive in New York on April 20, May 4 and June 8, 2024, respectively.

Asia Services

East Coast Asia Loop 1 (EC1)

  • Revised service proforma with effect from MV HMM Amethyst V001E, routing via Panama Canal, and adding Manzanillo, Panama calls before and after the US East Coast rotation.
  • Week 24, 2024, West bound will be a void sailing, originally expected to arrive in New York on June 12, 2024.

East Coast Loop 2 (EC2)

  • Revised service proforma effective MV Umm Salal V037E. The routing is via Panama Canal and adding Cartagena, Colombia calls before and after the US East Coast rotation.
  • Weeks 19 and 23, 2024, West bound will be voided sailings, originally expected to arrive in Savannah on May 7 and June 4, 2024 respectively.

East Coast Loop 4 (EC4)

  • The EC4 service return has been postponed until further notice.

East Coast Asia Loop 5 (EC5)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • Week 19, 2024,  West bound will be a void sailing, originally expected to arrive in Halifax on May 8, 2024.

East Coast Asia Loop 6 (EC6)

  • Week 24, 2024, West bound will be a void sailing, originally expected to arrive in Houston on June 10, 2024.

Pacific Coast Loop 1 (PN1)

  • Week 20, 2024, West bound will be a void sailing, originally expected to arrive in Tacoma on May 18, 2024.

Pacific Coast Loop 2 (PN2)

  • Revised service proforma effective MV YM Totality V019E with North America rotation as follows: Tacoma-Vancouver. The vessel is expected to arrive in Tacoma on May 16, 2024.

Pacific Coast Loop 3 (PN3)

  • The PN3 service returns effective MV HMM Aquamarine V001 expected to arrive in Vancouver on May 14, 2024.
  • Week 22, 2024, West bound will be a void sailing, originally expected to arrive in Vancouver on May 28, 2024.

Pacific Coast Loop 4 (PN4)

  • MV Chicago Express to replace the MV Seaspan Yangtze, expected to arrive in Prince Rupert on May 20, 2024.

Pacific South Loop 3 (PS3)

  • Change of Los Angeles terminal to TraPac effective MV ONE Theseus V087E expected to arrive on June 1, 2024.

Pacific South Loop 4 (PS4)

  • Week 21, 2024, West bound will be a void sailing, originally expected to arrive Los Angeles on May 24, 2024.

Pacific South Loop 6 (PS6)

  • MV TM Travel V015W and MV YM Tutorial V011W to switch terminals from OICT to TraPac.
  • Change of Los Angeles terminal to TraPac effective MV YM Travel V016E expected to arrive on June 1, 2024.
  • Week 21, 2024, West bound will be a void sailing, originally expected to arrive in Los Angeles on May 25, 2024.

Pacific South Loop 7 (PS7)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • Week 21, 2024, West bound will be a void sailing, originally expected to arrive in Los Angeles on May 21, 2024.
  • Change of Los Angeles terminal to ITS effective MV YM Wellness V039E expected to arrive on May 28, 2024.

South Pacific Express (PSX)

  • Week 21, 2024, West bound will be a void sailing, originally expected to arrive in Los Angeles on May 11, 2024.

India America Express (TPI)

  • Vessels operated by our partners CMA CGM will call NYCT Port Liberty terminal instead of Maher terminal effective MV APL Le Havre V4208 expected to arrive in Muhammad Bin Qasim, Pakistan on February 22, 2024, and in New York, USA on March 26, 2024.

India America Express (IMX)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

India America Express 2 (IN2)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • Revised USEC port rotation as follows: Norfolk – Charleston - Savannah through end of November 2024.
  • Weeks 21 and 23, 2024, East bound will be voided sailings, originally expected to arrive in Charleston on May 26 and June 9, 2024, respectively.
  • MV Tucapel to replace the MV Santa Viola expected to arrive in Norfolk on April 14, 2024.
  • MV Tolten to replace the MV Al Safat expected to arrive in Norfolk on April 29, 2024.
  • MV CMA CGM Musset to replace the APL California expected to arrive in Norfolk on May 18, 2024.
  • MV Teno to replace the Suape Express expected to arrive in Norfolk on May 27, 2024.
  • MV Kuala Lumpur Express to replace the MV RDO Concord expected to arrive in Norfolk on July 1, 2024.

Asia US East Coast Service Loop 7 (AA7)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • Yantian, China is added to the Asia Port rotation effective MV Wan Hai VA13 expected to arrive in Yantian on May 1, 2024.
  • MV Chicago Express to phase into service, expected to arrive in New York on May 29,2024.
  • MV Los Angeles Express to phase into service, expected to arrive in New York on July 3, 2024.
  • MV Charleston Express to phase into service, expected to arrive in New York on August 14, 2024.

LATAM Services

South America East Coast Service (SEC)

  • MV Long Beach Express will replace MV Mediterranean Express expected to arrive in New York on May 7, 2024.

California Central America Express Service (CCE)

  • No schedule updates for this week

Caribbean Express Service (CES)

  • MV Cape Sable to replace MV HSL Nike expected to arrive in St John on April 13, 2024.

Gulf Caribbean Service North (GCS)

  • The Houston call will be temporarily omitted from the service until further notice.

US Gulf East Coast South America Service (GS1)

  • MV Tokyo Express to replace the MV Arica Express, expected to arrive in Houston April 30, 2024.

Transpacific services

North America Westcoast - New Zealand/Australia (WSN)

  • Week 18, 2024, South bound will be a void sailing, originally expected to depart Los Angeles on May 19, 2024.

United States

New York

  • No waiting time expected for berth at Maher Terminals LLC and APM Terminals. A 3 days waiting time at Port Liberty Terminal Bayonne can be expected.
  • Average gate turn times are 46 / 71 minutes for single and double transactions respectively.
  • APMT will not have a gate open on Saturdays.

Norfolk

  • Currently, most vessels berth on arrival, however, the bigger vessels wait approx. 2 days for a berth.
  • Average gate turn times are 33 / 46 minutes for single and double transactions respectively.
  • Berth congestion has eased overall, and the closure at the Port of Baltimore does not affect Norfolk berth congestion as far as container berths are concerned, cruise and breakbulk/roro terminals are experiencing increased volumes.

Charleston

  • Waiting time for vessel berthing is 2 days at Wando Welch Terminal and 0.5 days at North Charleston Terminal.
  • Average truck turn times are 18 / 23 minutes at Wando Welch Terminal and North Charleston Terminal respectively.
  • Dock construction at Wando Welch terminal started on March 11, 2024, reducing berth space from 3 to 2 berths for one year. Berths will be given on first come, first serve basis. This project will also limit the amount of class 1.1 and 1.2 that can be handled at the terminal during this time.

Savannah

  • Waiting time for vessel berth at the terminal is up to 2.5 days, depending on the size of the vessel.
  • Average gate turn times are 36 / 53 minutes for single and double transactions respectively.
  • Import dwell time is at 2.9 days.

Houston

  • Up to 1 day waiting time for vessel berthing at Barbours Cut terminal and 2 days at Bayport Container Terminal.
  • Bad weather in the Gulf of Mexico continues to cause closures at ports south of Houston and delays on arrival, on short notice.
  • Average gate turn times at Barbours Cut Container Terminal are 34 / 53 minutes at Bayport Container Terminal.
  • Loaded import dwell is at 3.6 days at Barbour's Cut and 3.4 days at Bayport.

Oakland

  • Average wait time of up to 4 days at Oakland Int’l Container Terminal (OICT) and 1 day at TraPac.
  • Average import deliveries can take up to 5.9 days at TraPac and 3.2 days at OICT.
  • Average gate turn times are 31 / 51 minutes for OICT and TraPac respectively.
  • OICT will be closed both shifts on 4/15 due to pending blockade actions.

Seattle - Tacoma

  • No waiting times at Husky and up to 4 days at Washington United terminal at Tacoma. Up to 2 days waiting time in Seattle.
  • Import rail dwell are 2.7 days at Husky, 2.4 days at Washington United Terminal and 1-3 days at T18.
  • The average gate turn times are as follows: 34 minutes for T18, 37 minutes for Washington United Terminal, and 59 minutes for Husky.
  • Terminal 18 will be closed on April 12, 19 and 26, 2024.

Los Angeles/Long Beach

  • All terminal gates are running as published and in line with Pier Pass program.
  • Port of Los Angeles dwell times for local import cargo is 2.8 days, on-dock rail dwell is 3.7 days and import units on street is averaging at 4.1 / 5.2 days for 20 ft and 40+ ft containers respectively. Additional details can be found here.
  • Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 23-64 minutes, depending on the terminal. Additional details can be found here.
     

Canadian West Coast ports - Currently, all container Terminals in Vancouver and Prince Rupert are open and operating. Looking for dwell times in Canada? - Follow the link here.

Vancouver

  • All marine terminals in Vancouver continue to manage through heavy congestion, resulting from an inadequate supply of rail cars from major Class 1 railways. Hapag-Lloyd continues to work closely with CPKC Rail on improved rail car supply planning and we are seeing positive traction. We expect this situation to continue into early April.

GCT Delta Port

  • High volumes of import rail dwell continues to impact terminal utilization, which is presently at 95%. Vessel delays have been reduced.
  • Import rail dwell is presently averaging 5.4 days, however we are seeing improvements with rail car supply. Daily productivity is anticipated to remain steady for the next 7 days.

DPW Centerm

  • Due to terminal congestion, vessels are also being delayed off berth by 1-3 days. Terminal utilization is at 77% and we continue to experience delays with import rail loading.
  • Daily rail productivity has improved but import rail dwell times remain elevated at 6.4 days.

Prince Rupert

  • Yard utilization remains steady at 63%. Berth waiting times are 1-3 days and productivity is strong.
  • Current import dwell times are 7.4 days, with high volume presently on ground.

Montreal

  • Vessels are once again arriving in Montreal on proforma.  Once alongside, there are no issues with labor availability, and we are experiencing positive productivity in the yard. 
  • Rail car supply remains steady, and Hapag-Lloyd continues to work closely with our rail partners to ensure adequate supply is provided. Current rail dwell is 1.8 days.

Saint John

  • All berths are back online and working.
  • Terminal utilization remains low at 34%.
  • Import rail dwell times are 2.8 days. We continue to work closely with the railway on improving daily supply.

Halifax

  • Vessels continue to arrive in Halifax off proforma due to various impacts to the schedule.
  • Rail car supply has remained stable and is meeting demand, however labor supply has impacted timely terminal operations.
  • Current rail dwells are 6.4 days.

Chassis Pools

  • All pools are operating as normal.

Intermodal Operations

We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

  • Bill of Lading amendments prior FCL port cutoff will not incur a charge.
  • Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
  • Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.
  • For Change of destination (COD) requests please use our e-form.
  • Please check our local website for additional local solutions and information.
  • You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
    • Bilateral EDI connection between ERP systems
    • Integration with portals (INTTRA / GT Nexus / Cargosmart)
    • Hapag-Lloyd booking amendment form
  • To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
    • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
    • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
    • Mandatory invoice field ensures that a dispute is captured correctly.
    • Clearer definitions for dispute and charge types to assist with an expedited response.
    • Turn time for dispute handling is 15 business days from submission to settled.
  • To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
  • For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
  • If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.

Mandatory online Bill of Lading amendment

Here’s an important change that will improve your experience with Hapag-Lloyd North America*.

From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.

From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.

To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.

We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.

Here's a quick guide on how to use the BL Draft Approval web solution:

  1. To use the new BL Draft Approval web solution, access the link in your notification email that leads you straight to your BL Draft on the Hapag-Lloyd web page or log into the BL Draft Approval web solution
  2. If your BL Draft is correct, you can approve it with just one click. If you need to request a correction, edit it, and return it to us. You will receive a new BL Draft shortly. Please note that we will release the bill of lading or sea waybill once the vessel has sailed.

The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.

* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.

Inland and Special Cargo solutions

 

Here’s an update on rail routes for Hapag-Lloyd shipments

We would like to inform you about upcoming changes to the rail routes for Hapag-Lloyd shipments in the United States, which may impact your deliveries. Unfortunately, our partners at Norfolk Southern have decided to close certain options for rail routes, with these adjustments taking effect from February 19, 2024. Please be aware of the following changes:

Birmingham to/from Savannah & Charleston:
We have signed contracts with the CSX rail line, reopening the lane for Savannah to/from Birmingham. The CSX rail line extends to Bessemer, AL, which is just 20 minutes from Birmingham.

New Orleans to/from Savannah & Charleston:
Contracts with the CSX rail line have allowed us to reopen the lane for Savannah to/from New Orleans. Currently, there is no alternative for Charleston.

Greensboro to/from Norfolk:
Unfortunately, we do not have an alternative rail route for this option. We recommend Carrier Haulage as the alternative.

Louisville, Chicago, Cincinnati to/from Savannah & Charleston:
Shipments to these inland locations will now go through the port of Norfolk and New York. There are no alternative routes via Savannah or Charleston.

Memphis, Atlanta, to/from Jacksonville:
We do not have an alternative rail route for this option. Carrier Haulage is recommended as the alternative.

All the above rail routes are currently in effect, and we are not accepting new bookings until further notice. We understand the importance of a smooth and reliable transportation experience for your shipments. We sincerely apologize for any inconvenience these changes may cause. Rest assured, we are fully committed to identifying suitable alternatives and will keep you informed of any further developments.

Region North America Inlands

We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.

Stay connected with us for the latest updates. To learn more, click  here
For Carrier Haulage moves please submit the Delivery Order via our website here.

Hapag-Lloyd's collaboration with NCB

We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.

To learn more, click here
To request for an appointment, click here

Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah

Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.

To learn more, click here

On-dock service at Port Houston via Union Pacific

Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.

To learn more, click here

Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA

Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA. 

To learn more, click here

Here's the latest information concerning Baltimore

***Update April 5, 2024

Temporary service between New York and Baltimore

As the regrettable Baltimore bridge collapse continues to impact supply chains, a temporary intermodal service between Elizabeth Marine Terminal (EMT) and Seagirt Marine Terminal has been established. This new service will be available from April 5, 2024, and will operate five (5) days per week in each direction.

For import containers:
Please pick up import units at the Seagirt Marine Terminal

For export containers:
Please drop off export units at the Seagirt Marine Terminal

For additional details such as cut-offs, please refer to the Norfolk Southern website here.

***Update April 4, 2024

The channel's restoration to its earlier functionality is anticipated by the end of May 2024.

***Update March 28, 2024

While there were no Hapag-Lloyd containers on the vessel involved in the collision, we recognize that this incident will still have repercussions on our customers' cargo planning. Therefore, the following contingency plan in compliance with Bill of Lading clause No. 18 "Matters Affecting Performance," will be implemented:

For import containers to Baltimore:

  • Containers on water: All containers booked for a Baltimore discharge will be re-routed for discharge in New York. Containers can be collected in New York or, if requested, moved to Baltimore by Hapag-Lloyd with costs associated with on-carriage for account of the cargo owner. Please contact your local Customer Service representative for guidance on your individual situation. No Change of Destination (COD) / Admin fee will be charged for changes.
  • Containers not loaded at origin (gated-in/not gated-in): Please get in touch with our origin office to explore alternate routing options.
  • Booking suspension: Given the uncertainty of the duration of the port closure, we will not accept any new bookings to Baltimore until further notice. Alternate discharge ports should be discussed with your Sales/Customer Service representatives.

For export containers from Baltimore:

  • Containers on the terminal: Until port re-opening, containers will remain at the terminal unless we receive your written notification that you prefer an alternate load port option, for account of the cargo owner. If you prefer to return the container to your facility for de-stuffing, please discuss this with your Customer Service representative. No COD / Admin fee will be charged for changes.
  • Containers gated-out empty, but not yet loaded: The Baltimore terminal has stopped receiving exports until further notice. If you prefer to utilize the container for an alternative destination, please contact your Customer Service representative. No COD / Admin fee will be charged for changes.
  • Containers at customer facility already loaded: The Baltimore terminal has stopped receiving exports until further notice. Full containers can be delivered to New York directly or, if requested, moved to an alternattive Port of Loading by Hapag-Lloyd with costs associated with pre-carriage for account of the cargo owner. Please contact your local Customer Service representative for guidance on your individual situation.
  • Bookings without any activity: Will be cancelled and the respecitve notifications will be sent. Kindly place new bookings via alternative routings.
  • Booking suspension: Given the uncertainty of the duration of the port closure, we will not accept any new bookings from Baltimore until further notice. Please discuss the options for alternative load ports with your Sales/Customer Service representatives.

For barge service between Baltimore and Norfolk / Philadelphia:

  • Barge services in/out of the Port of Baltimore have been suspended until further notice.
  • Imports: Containers can be collected from either Norfolk or Philadelphia.
  • Exports: If requested, containers can be moved to Norfolk or Philadelphia.
  • In both scenarios, no COD / Admin fee will be charged for changes.
  • If requested, containers can be moved to/from Baltimore by Hapag-Lloyd with costs associated with on-carriage/pre-carriage for account of the cargo owner. Please contact your local Customer Service representative for guidance on your individual situation.

***Update March 27, 2024

As you might have seen in the news, the Francis Scott Key Bridge collapsed on the early hours of March 26, 2024, after it was hit by a container vessel. This regretful incident has halted the Port of Baltimore’s vessel traffic, a situation that will continue until further notice, and might therefore affect your cargo planning.

With the current situation, we are expecting to omit Baltimore in the foreseeable future and are working on alternatives to minimize the impact on your supply chain. Our services calling the port of Baltimore; mainly the A-Service (ATA) and the Americas Service (USW), present alternatives for import and export cargo through the ports of New York and Norfolk. These options will be considered depending on your preference and service configuration, and our local teams are preparing more detailed information to assist you, including guidance for full gated-in containers, empty containers positioned to your premises and other operational details.

Our thoughts are with those who have been affected, and we will continue to share updates as soon as they are made available. Therefore, we would like to encourage you to bookmark this page for further updates.

If you have questions concerning the above disruption, please contact our customer service team at your location, who will guide you based on your individual situation.

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