Regional Updates in North America

ATLANTIC SERVICES

North Europe – North America (AL1)

• No schedule updates for this week.

Atlantic Loop 2 Service (AL2)

• No schedule updates for this week.
  

Atlantic Loop 3 Service (AL3)

• No schedule updates for this week.
  

Atlantic Loop 4 Service (AL4)

• No schedule updates for this week.
  

Atlantic Loop 5 Service (AL5)

• No schedule updates for this week.
  

Atlantic Loop 6 Service (AL6)

• The MV PL Germany V520E will now call at the Hugh K. Leatherman Terminal in Charleston instead of the North Charleston Terminal. The vessel is expected to arrive on May 22, 2025 - updated 5/9

Atlantic Loop 7 service (AL7)

• The MV ZIM Virginia V151W will omit its Halifax call for schedule recovery.
• The MV Vela V13W will phase out in Kingston, Jamaica while discharging only in North American ports.

St Lawrence Container Service – Route 1 (AT1)

• No schedule updates for this week.

St Lawrence Container Service – Route 2 (AT2)

• The MV Spartel Trader V10W17 will be phased into service as a replacement for the MV Ontario Express and is expected to arrive in Montreal on May 13, 2025.

Mediterranean Canada Service (MCA)

• No schedule updates for this week.

Mediterranean Gulf Express Service (MGX)

• Week 20 East bound on the MGX Service will be a void sailing week.

Turkey East Coast Service (TNE)

• No schedule updates for this week.
  

Turkey East Coast Express Service (TEX)

• The MV Merkur Ocean V521W will replace the MV Odysseus and is expected to arrive in New York on June 17, 2025.

ASIA SERVICES

East Coast Asia Loop 1 Service (EC1)

• No schedule updates for this week.

East Coast Loop 2 Service (EC2)

• No schedule updates for this week.

East Coast Asia Loop 5 Service (EC5)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

Pacific Coast Loop 2 (PN2)

• No schedule updates for this week.
  

Pacific Coast Loop 3 Service (PN3)

• No schedule updates for this week.

Pacific Coast Loop 4 Service (PN4)

• No schedule updates this week.
  

India America Express Service (TPI / IMX)

• The MV Torrente V5214 will have a change of rotation and will call Savannah before Charleston for schedule recovery - updated on 5/15 
• The MV SPIL Kartika V5116W will phase into service and is expected to arrive in New York on May 21, 2025.
• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

Asia US East Coast Service Loop 7 (AA7)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

Asia - US West Coast Service 1 (WC1)

• No schedule updates for this week.

Asia - US West Coast Service 2 (WC2)

• No schedule updates for this week.

Asia - Canada West Coast Service 3 (WC3)

• No schedule updates for this week.

Asia - US and Canada West Coast 4 (WC4)

• No schedule updates for this week.

Asia - US West Coast Service 5 (WC5)

• No schedule updates for this week.

Asia - US West Coast (US1)

• No schedule updates this week.

Asia - US West Coast (US2)

• No schedule updates this week.

Asia - US Gulf Coast (US3)

• No schedule updates this week.

Asia - US East Coast (US4)

• No schedule updates this week. 

LATAM SERVICES

South America East Coast Service (SEC)

• The SEC service will extend its omission of Norfolk.

California Central America Express Service (CCE)

• No schedule updates this week.

Caribbean Express Service (CES)

• No schedule updates this week.

US Gulf East Coast South America Service (GS1)

There will be structural blank sailings for the following weeks:

• Week 22 South bound / Week 28 North bound 
• Week 32 South bound / Week 38 North bound 
• Week 42 South bound / Week 48 North bound 

TRANPACIFIC SERVICES

North America Westcoast - New Zealand/Australia (WSN)

• No schedule updates this week.

Australia New Zealand via Panama Service (ANP)

• No schedule updates this week.
  

Americas Service Northbound Service (USW)

• No schedule updates this week.

United States

New York

You can find the most up-to-date information about port opening hours by following the links: NYC Port Elizabeth l NYC Maher Terminal l NYC Port Liberty Bayonne l NYC Port Liberty New York

• The waiting time for all Gemini vessels calling APMT is 6 hrs. 12 hrs. For non-Gemini. Maher Terminals LLC reports vessel waiting times of approximately 6 hours.
• Average gate turn times are 38 minutes for single transactions and 58 minutes for double transactions.
• The last 2 cranes on APMT East berth to be operational by end of June.
• APMT New York is currently facing high demand for gate appointments and may be unable to accommodate all requests —particularly on vessel cut-off days. Customers are encouraged to deliver export cargo within the first few days after the terminal begins accepting freight for a specific vessel, when appointment availability is typically higher.

Equipment Return Location Directory (ERLD) (Published on April 8, 2025)

• Hapag-Lloyd is now utilizing IANA’s Equipment Return Location Directory (ERLD) for all equipment return instructions and notifications. Motor carriers can access this information through IANA’s ERLD through their UIIA account, or via the Information Services public website at ERLD. For guidance on using the platform and setting notification preferences, please refer to: NEW ERLD SETTINGS – HAPAG-LLOYD.  We strongly recommend ensuring that all trucking partners have timely access to the ERLD platform.

Equipment congestion in New York/New Jersey

As part of our ongoing efforts to address the empty equipment situation in NY/NJ, we will be deploying additional vessels over the next weeks to help ease congestion. Between Week 7-9, we expect approx. 17,000 TEUs of empty equipment to be evacuated from the terminals. Subsequently, an average of 2,500 TEUs will be evacuated thereafter. 

Our teams are also exploring the option of off-site depots where empty containers may be returned. While this is being considered as an option, it remains under consideration. While these measures do not immediately guarantee space for empty returns, we anticipate that similar industry-wide measures will contribute to increasing empty return capacity in the coming weeks. Our teams remain committed to exploring solutions and providing support during this uncertain time. We continue to closely monitor the situation and will share further updates as developments unfold. This information is to the best of our knowledge now and can change on short notice. Thank you for your patience and partnership. (Published on February 11, 2025)

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We want to update you on the ongoing terminal congestion in the New York/New Jersey area, impacting carriers, terminals, depots, truckers, and customers industry-wide. Driven by high import volumes, service changes, severe weather, and recent labor uncertainties, terminals are operating at full capacity with limited depot space. While there is no immediate solution, we are actively working with Port Authorities and key stakeholders to monitor the situation and implement solutions. To address the backlog of empty containers, we are engaging with terminals and depots on space availability and mitigation efforts. As part of our response, we will extend free time for containers until ports resume accepting empty units and implement relief measures to increase chassis availability. While the timeline remains uncertain, we anticipate fluidity will be restored in the coming weeks. (Published on February 7, 2025)

Norfolk

You can find the most up-to-date information about port opening hours by following the links: ORF Port of Virginia - NIT/VIG

• The waiting time for a berth is up to 12 hrs. For Gemini Vessels and 18 for Non-Gemini.
• Average gates turn times are 31 / 46 minutes for single and double transactions, respectively for Norfolk International Terminal and 37 / 64 minutes for single and double transactions, respectively at Virginia International Gateway.

Charleston

You can find the most up-to-date information about port opening hours by following the links: CHS Wando Welch

• No waiting time for Wando Welch Termina and North Charleston Terminal.
• Average truck turn times are 19.4 / 20 / 15.1 minutes at Wando Welch Terminal, North Charleston Terminal and Leatherman Terminal respectively.

Savannah

You can find the most up-to-date information about port opening hours by following the links: SAV Garden City Terminal  

• The average waiting time for vessel berth at the terminal is up to 1 day for class 1 and up to 1.8 days for class 2 vessels.
• Average gate turn times are 34 / 52 minutes for single and double transactions, respectively.
• Import dwell time is 5.6 days. Rail dwell time is 1 day.

Houston

You can find the most up-to-date information about port opening hours by following the links: HOU Bayport Container Terminal

• No waiting time for Gemini vessels and up to 24 hrs. for non-Gemini berthing at Barbours Cut Terminal. 6 hrs. at Bayport container terminal.
• Average gate turn times at Barbours Cut Container Terminal are 35 / 60 minutes for single and double transactions and 36 / 56 minutes for single and double transactions at Bayport Container Terminal.
• Loaded import dwell is 3.6 days at Barbours Cut Terminal and 3.6 days at Bayport Container Terminal.
• Yard utilization at Barbours Cut Termina remains high, the Port Of Houston is adjusting receiving days and cut offs with short notice to maintain terminal fluidity.  For updated gate information please refer to their website.
• Effective July 1, 2025, Excessive Import Dwell Fees will be implemented for loaded refrigerated (reefer) import containers. These fees will apply after the expiration of free time, including days when the terminal truck gates are closed due to scheduled terminal closures.
• If you have any questions or need further assistance, please contact your Port Houston representative.

Oakland

• Average import deliveries can take up to 4 days at Oakland International Container Terminal.
• Average gate turn times are 96 minutes for Oakland International Container Terminal.
• OICT has 3 cranes out of order.
• OICT is doing berth maintenance and will have one berth down at a time through Week 20.

Seattle - Tacoma

• No waiting time at Husky Tacoma / Seattle.
• Import rail dwell is 2.3 days at Husky and 3 days at T18.
• The average gate turn times are 46 minutes for T18 and 72 minutes for Husky.
• Husky is not offering hoot gates on Week 21. Export receiving varies by day, contact Husky for additional gate information or refer to their website here

Los Angeles/Long Beach

You can find the most up-to-date information about port opening hours by following the links: Los Angeles, CA: LAX Trapac l LAX Yusen Terminals l LAX APM l LAX West Basin Container Terminal and Long Beach, CA: LGB International Transportation Service l LGB Long Beach Container Terminal

• All terminal gates are running as published and in line with Pier Pass program.
• Port of Los Angeles dwell time for local import cargo is 3.6 days, on-dock rail dwell is 4.9 days and import units on street is averaging at 3.8 / 6.7 days for 20 ft and 40+ ft containers respectively. Additional details can be found here.
• Port of Long Beach dwell times for local imports remain at 4-8 days, average terminal gate turn time for Long Beach Container Terminal is between 35 - 39 minutes, depending on the shift. Additional details can be found here.

Terminal Operations – Canada

Looking for dwell times in Canada? - Follow the link here.

DPW Centerm  Vancouver

• Both WC3 and WC4 services are calling Centerm on schedule, with production levels remaining high. Yard utilization stands at 66%, driven by strong asset efficiency, and there is currently no berth waiting time.
• The average import rail dwell time is 4.1 days, supported by consistent rail production.

DPW Prince Rupert  

• Yard utilization is currently at 80%, with no delays reported at the berth.
• The average import rail dwell time has improved to 1.6 days, as the terminal continues to process all available railcars upon arrival. CN Rail has increased railcar supply into Prince Rupert and is actively working to reduce previously elevated dwell times for Montreal-bound traffic.

Montreal  

• Yard utilization is at 40%, with vessel productivity remaining high. However, the MCA and AT2 service continues to operate off schedule due to ongoing delays overseas.
• Current import rail dwell time is 5 days, supported by a steady and reliable supply of railcars, which is expected to continue.

DPW Saint John  

• Vessels on the MCA and CES services are arriving off-proforma due to ongoing congestion and adverse weather conditions in Europe. In contrast, the AL1 service, operating as part of the Gemini Cooperation, remains on proforma schedule.
• Terminal utilization has stabilized at a moderate level of 56%.

Chassis Pools

All pools are operating normally.

Intermodal Operations

We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

• Canadian Pacific RR
• Canadian National RR (CN)
• Union Pacific RR (UP)
• System map
• Index
  
• CSX RR 
• Norfolk Southern RR (NS) 
• Burlington Northern Sante Fe RR (BNSF)
• Locations small map
• Locations large map
  

Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

Important Changes to EU Customs Advanced Filing

As you may have seen on our website, significant changes are coming to the EU Customs Advanced Filing. To assist with your cargo planning, here’s a quick reminder of the key updates: First update / Second update / Third update

For any questions, please visit our FAQ section on the website and click the tab titled USA.

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

• Bill of Lading amendments prior FCL port cutoff will not incur a charge.
• Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
• Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.

• For Change of destination (COD) requests please use our e-form.
• Please check our local website for additional local solutions and information.
• You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
  
  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

• To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
  • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
  • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
  • Mandatory invoice field ensures that a dispute is captured correctly.
  • Clearer definitions for dispute and charge types to assist with an expedited response.
  • Turn time for dispute handling is 15 business days from submission to settled.
• To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
• For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
• If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.